Terms & Conditions

Terms and conditions of The Toy Barn Sherborne Limited (trading as The Toy Barn).

Prices and payment security

Prices include 20% VAT.

Our online store payment system uses the very latest encryption technology (SSL).

When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

How to place an order

You can either browse through the shopping section or for a quick search enter a keyword which will bring up the item(s) you are after.
When you have found an item you like, click on Add to cart.
To review the items you have selected click on View view.

When you are happy with the items in your cart click on ‘Go to checkout’

Simply follow the instructions to complete your purchase.

An email will be forwarded to you once you have followed all of the steps necessary to complete your order, confirming receipt of your order.

Although our stock figures may show items as available at the time you place your order, the items may not be in stock by the time your order is ready to be dispatched. If you have also ordered items that are in stock at the time of the dispatch, our dispatch notice will inform you of out of stock items and an approximate date for their dispatch. If you have ordered an item that is showing as not in yet when you place your order we will notify you by e mail with an approximate date for their dispatch as soon as we are able.

Our contract with you for the sale of the goods shall not be formed until we have dispatched the items to the delivery address provided by you and charged your card with the cost of the items and the cost of your chosen delivery option. Should we send out your order in more than one dispatch due to stock availability your card will be charged following each dispatch but you will not be charged again for delivery.

If you have not heard from us within 7 working days of our confirmation email please telephone us on 01935 815040 or e mail us at info@toy-barn.co.uk each case quoting the order confirmation number set out under the subject heading in that e mail.

If you would prefer to place your order by telephone you may do so by telephoning us on 01935 815040. Communications referred to here as being by e mail will then be made by e mail or, if you prefer and indicate that preference and provide an address for the purpose to our customer services team at the time you place your order, by post.

Where we deliver

We only deliver in the UK. Please see delivery for more information.

Delivery times

Provided the items you have ordered are in stock at the time of dispatch we will endeavour to deliver your goods within 5 working days of our email acknowledging and detailing your order; where you have ordered something that is not in stock at the date of your order, we will endeavour to deliver your goods within 10 working days of the due date for dispatch as notified by us to you.

A signature is required upon delivery so when you place your order please provide an address for delivery where someone can sign for the goods when they are delivered. We shall not be liable for any failure to deliver if no one is at the designated delivery address to receive the goods.

Should we send out your order in more than one dispatch due to stock availability there is still only one delivery charge.

Return policy

See our returns policy

GENERAL INFORMATION

Change of details
We reserve the right to change at any time any of the details of the products on the website, including prices.

Stock availability
Some of our goods sell much quicker than we could ever anticipate and although we try to re-order goods in time to satisfy demand, unfortunately lead times can be annoyingly long.

Gift vouchers
Gift vouchers are available for purchase in the shop or by contacting us on 01935 815040.

Complaints
Should you wish to make a complaint or otherwise comment on any aspect of our service, please write to us at: The Toy Barn Sherborne Limited, Black marsh Farm, Sherborne, Dorset DT9 4JX

Or email us at info@toy-barn.co.uk; or call us on 01935 815040.